At Pioneer Property Consultants, we are committed to protecting your privacy. This policy outlines how we collect and process personal information. By using our website and the services offered by us, you accept and consent to the processing of data about you by us in the manner and for the purposes set out below.
Marketing Communications
We use your personal data to improve the user experience of our website and provide a better service. We also use it for staying in touch with you. By signing up to our newsletters and updates you agree to be contacted with such information in a business-to-business (B2B) marketing context.
Additionally, we collect your information through the submission of business enquiries on the various forms through our website. We may also receive your personal data through our trusted third parties, including our partners in the real estate market, such as CoStar.
In particular, we collect the following details:
• Name
• Email address
• Physical address
• Size of company
• Name of company
• Locations data (postcode, city, etc.)
Recruitment
We will also process any data you send us for recruitment purposes in relation to any vacancies that we advertise.
This will include:
• Name
• Email address
• Telephone number
• Employment history
• Any other details in your CV
We may later collect other information directly from you, which will include:
• Date of birth
• Relevant Qualifications
• Sensitive personal data, including racial, ethnic, sexual, religious and/or disability information, and details of medical conditions
• Information about past criminal convictions, as you provide and with your consent.
2. How we use it
Marketing Communications
We use your personal data for responding to your inquiries and/or sending you relevant material. This will include:
• Collecting business contacts in the business to business sector of the real estate market
• Notifying our contacts on our database of available offices
• Sending our contacts on our database market research and industry insights we feel are relevant.
We process this data on the basis of your consent and/or legitimate interest in marketing to individuals with an interest in our services. Individuals are able to opt out from emails at any time via the “Unsubscribe” link present at the bottom of every email communication we send.
We will contact you in relation to services we feel will be useful for you by email or by phone. We may also monitor and/or record outbound calls made to our clients for our legitimate interest in monitoring and training purposes.
Cookies and Advertising
We use your personal data, and data collected through cookies, to improve the functionality of our website. We also use it to deliver targeted behavioural advertising to you and make sure online ads are suited to your interests, including through our trusted partner websites and on social media. We process this data on the basis of your consent and/or our legitimate interest in marketing to you.
Recruitment
We will also process any data you send us for recruitment purposes in relation to any vacancies that we advertise. We process this with your consent and/or our legitimate interest in researching our candidates and offering them new positions. We may also process additional data later on in the recruitment process, which will be processed on the basis of your consent and/or employment contract, or where we have a legal obligation or it is in the public interest to do so (such as for immigration or diversity monitoring purposes). This will be further detailed in your employment contract.
3. How long we keep it
We will keep your personal data received through inquiries in forms on our website for two years, after which we will ask you again for consent to continue to receive marketing information from us. We will keep data you send us in relation to vacancies for the duration of your application and up to one year after in order to offer you new opportunities, unless you opt out of this, or extend this period with your consent. We will keep our outbound call recordings for a period of one year for monitoring and training purposes.
4. Who we share it with
Your personal data will be stored in our personal server which is a virtual server, OVH and located in the UK. Additionally, we also store your personal data used for marketing purposes in our Salesforce CRM database, hosted in the USA. Salesforce have certified under the EU-U.S. Privacy Shield certification, which allows us to legally transfer your personal data to them. We may also occasionally share your personal data with our trusted partners in the real estate sector, which are based in the European Economic Area (EEA).
5. Your rights
You have several individual rights in relation to your personal data that we collect, which we are committed to respecting. In particular, you have the right to:
• Request a copy of your personal information
• Request any inaccuracies in your personal information be corrected
• You may also ask to object or restrict the processing of your personal data and have your personal information erased, where appropriate.
Additionally, you have the right to opt out of all emails, any other forms of marketing, cookies and targeted advertising that we direct at you. To exercise this right and others, please email info@pioneerpropertyconsultants.com with your name and request and we will do this for you.
6. Our use of Cookies
At Pioneer Property Consultants, we use cookies to allow us to personalise your visits to this site, keep track of your preferences and learn about the way you use the site.
A cookie is a small text file that is downloaded onto your computer when you visit our website and allows us to recognise you as a user. Typically, these contain two pieces of information: a site name and unique user ID. All information these cookies collect is aggregated and anonymous.
At Pioneer Property Consultants, cookies are used to identify the pages that are used when you visit the site, to allow us to tailor your experience to suit your needs.
We require you to accept or decline certain cookies by accepting or declining our Cookie Consent Notice when first accessing our website. By accepting and using our websites you consent to our use of cookies as updated from time to time and the cookies we use will be stored on your device (unless this functionality is rejected or disabled by your browser). You may access our Cookie Consent Notice to decline cookies at any time subsequently.
Additionally, you may delete and block all cookies from any website, within your web browser settings if necessary. Please be aware that restricting or deleting cookies will impact on the functionality of the site.
Non-Essential Cookies:
A list of the non-essential cookies we use on the website are detailed below:
Google Analytics: analytics.js (__ga, _gat), used by Google to generate web analytics. The information generated by the cookie will be forwarded to Google servers in the US for statistical analysis purposes only.
Google Adwords: Using Google Adwords code we are able to see which pages helped to lead to contact form submissions. This allows us to make better use of our paid search budget.
Online Advertising: We use google/doubleclick and AdRoll cookies to advertise our services again across the internet to users who have visited our site previously. The information is depersonalised, meaning it cannot be tracked back to individuals. It does allow us to provide tailored ads to multiple anonymous lists. This could be based on who viewed or did not view certain pages on our site. Other ways that this can be used include interest based, audience based or demographic & location based information.
Smartlook: We use Smartlook cookies to identify areas of improvement on the website, uncover bugs and errors and improve usability. The Smartlook cookies we use are as follows:
Recording Cookies:
• SL_C_23361dd035530_KEY – this is the project key, specific to each project that you add to your Smartlook dashboard
• SL_C_23361dd035530_SID – this is the session ID, that is assigned to each new session that is being recorded
• SL_C_23361dd035530_VID – this is the visitor ID, assigned to each new visitor. There can be various SIDs under one VID
AWSELB Cookies: Smartlook also uses the AWSELB cookie to route user requests to a specific instance.
More information on AWSELB is available here: https://docs.aws.amazon.com/elasticloadbalancing/latest/classic/elb-sticky-sessions.html
Storage Time
The cookies are stored for a period of 2 years unless the user clears their cache and cookies themselves.
Other Scripts
Below is a list of other scripts we use on our website:
Salesforce: We use Salesforce code on our website to auto-populate our CRM with new lead data and website activity. This allows us to segment leads appropriately and deliver the most relevant service. Salesforce’s privacy policy is available at this link: https://www.salesforce.com/uk/company/privacy/
Lead Forensics: We use lead forensics software to identify our website traffic for potential prospects within a business to business environment. This software allows lead forensics to collect, process and store the essential information required for making contact with the data subjects within a business environment
Opting Out of Cookies
Further information and how to opt out of cookies from Google is below:
• To update your personal Google user account Information and control the ads that are delivered to you based on your Google Account, please visit http://www.networkadvertising.org/choices/.
• To opt out of Google Analytics tracking, please visit https://tools.google.com/dlpage/gaoptout.
• To opt out of a third-party vendor’s use of cookies, visit the Network Advertising Initiative opt out page here http://www.networkadvertising.org/choices/. Opting out does not mean you will no longer receive online advertising. It does mean that the NAI member company or companies from which you opted out will no longer customize ads based on your interests and web usage patterns using cookie-based technology.
• When you visit our website, you can choose to accept or opt out of cookies via our Cookie Consent Notice.
7. Further information
By using our website, you hereby agree to our privacy policy and agree to its terms.
This Privacy Policy was last updated on: Monday, 14th May 2018. Should we update, amend or make any changes to our Privacy Policy, those changes will be posted here.
If you have any queries regarding this policy or the use of your personal information, please get in touch directly by email at info@pioneerpropertyconsultnts.com or by calling +44 (0)20 8050 2519
